How can we help you today?

You can manage your policy through multiple channels depending on your preference:

• AIA+ App – View policy details, download statements, update personal information
• Online (Website) – Access selected services via our self-help portal
• Branch Visit – Speak to an AIA representative in person
• Hotline / Email – Request assistance from our support team

You can make premium payments through:

• AIA+ App – Quick and convenient digital payments
• Online Payment Portals – Available via this page
• Bank Payment Options – As per your policy instructions
• Branch Payments – In-person at any AIA branch

You can submit a claim through the following options:

• AIA+ App – Fastest and most seamless method
• Email Submission – Send required documents to our support team
• Branch Visit – Submit documents directly to an AIA branch

Make sure all required documents are included to avoid delays.

You can track your request or claim via:

• AIA+ App – Real-time updates (recommended)
• Hotline – Speak to a support representative
• Email – Request an update from our team

For urgent matters, we recommend:

• Calling our hotline for immediate support
• Visiting your nearest branch for in-person assistance

Digital channels such as email may take longer to respond depending on request volume.

If you’re unable to find the information you need:

• Check the relevant self-help category on this page
• Contact us via hotline or email
• Visit an AIA branch for further assistance

Our team will guide you based on your request.