AIA Insurance is happy to introduce its latest customer convenience initiative; Automated Call Centre Services. This sees the application of a new and sophisticated, fully automated and integrated IVR (Interactive Voice Response) system to the Inbound Call Care Centre, making AIA a life insurance industry first in Sri Lanka to introduce such a system.

An enthusiastic team of employees at AIA Sri Lanka volunteered to whitewash the Elayathamby Hindu Vidyalaya in Jaffna. A team of volunteers from Head Office and branch offices across the island gathered to briskly get to work, cleaning and whitewashing the school buildings, which were in need of some sheen. All the students of the school were also gifted brand new school uniforms.

AIA Insurance, a leader in pensions, health and life insurance in Sri Lanka has partnered with POTENZA (Pvt) Limited; the premier Business Technology and Robotic Process Automation Company in Sri Lanka for automation of business processes through Robotic Process Automation (RPA). A first in its industry in Sri Lanka, this process automation was implemented using one of the world’s leading RPA platforms Automations.