At AIA Sri Lanka, we want to make sure your experience with us is professional and positive. However, we know that sometimes things can and do go wrong and, if they do, we want to ensure to rectify it in a timely manner.
This Complaint Handling Procedure outlines:
- How you can make a complaint (and how you can get support to do so)
- What happens when you make a complaint (and the processes and timeframes)
- What you can do if you aren’t satisfied with the outcome