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    • Partnership with spurs

    Customer Relationships

    Creating a unique customer experience

    AIA FIRST CLASS

    Reserved for AIA’s most exclusive customers. Enjoy a host of benefits and superior service as a member of AIA First Class, with a dedicated relationship manager to address your every requirement and tailor made solutions to suite your specific needs, AIA First Class membership guarantees you a superior customer experience.

    Rewarding Our customers

    We strive to go beyond expectations to deliver a unique customer experience. The way we respond to our policyholders are carefully managed to bring customers and their loved ones into focus and enhance our close relationships with policyholders. Real Rewards, our new customer engagement initiative inspires our customers to get the protection for their loved ones without any interruption. The lucky winners are picked out using a specially developed electronic draw system

    Enhancing value

    We have in place several ways to enhance how we meet the needs of our customers. We offer lasting solutions quickly. We measure customer satisfaction regularly and this helps to enhance the relationship we have with our policyholders. We also measure their attitudes for direct customer feedback. Research plays an important role to identify improvements they seek, develop need based products and customer engagement activities to keep a track of emerging needs. All key marketing decisons are supported by research findings and customer insights.  

    +94 11 2310310

    AIA Tower, 92, Dharmapala Mawatha
    Colombo 07
    Sri Lanka.

    Fax : (+94) 11 4715892

    Email : lk.info@aia.com

     

    Contact AIA

    +94 11 2310310
     

    AIA Tower, 92, Dharmapala Mawatha
    Colombo 07
    Sri Lanka.

    Fax : (+94) 11 4715892

    Email : lk.info@aia.com

    go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

    explore aia

    Our Products

    How to lodge a complaint

    About AIA

    Media Centre
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    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.

    Explore AIA

    Our Products

    How to lodge a complaint

    About AIA

    Media Centre
    Careers
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